Refund policy

At Flora Summer, we want you to be satisfied with your purchase. We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

Return Eligibility

To qualify for a return, the item must be:

• Unworn, unused and unwashed
• In its original condition
• Returned with all original tags and packaging
• Accompanied by a receipt or proof of purchase

Items showing signs of wear, washing, damage, perfume, makeup or alterations may not be accepted.

How to Request a Return

Before returning an item, please contact us at support.florasummer@gmail.com with your order number and reason for the return.

If your return is approved, we will provide the return address and instructions. Please do not send your item back to the address shown on the original package unless instructed to do so.

Returns sent without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged or incorrect. Original shipping charges, where applicable, are non-refundable.

We recommend using a tracked shipping service, as Flora Summer is not responsible for returns lost in transit.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective or incorrect, contact us as soon as possible at support.florasummer@gmail.com.

Please include your order number and clear photographs of the item and packaging so we can review the issue and provide an appropriate solution.

Non-Returnable Items

We cannot accept returns for:

• Items marked as final sale
• Gift cards
• Items that have been worn, washed, used or altered
• Items returned without their original tags or packaging

Please contact us before purchasing if you have questions about whether an item is eligible for return.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different size, colour or style is to return the original item and place a new order after your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support.florasummer@gmail.com.

This policy does not limit any consumer rights required under applicable law.